PCN Director Dashboard
Primary Care Network Analytics — Alberta Region
Total Triages
5,240
Last 90 days
18.3%vs last period
Unique Patients
3,180
Distinct individuals
12.1%vs last period
Avg Response Time
4.2 min
Median first response
8.5%vs last period
NPS Score
+72
Patient satisfaction
5.2%vs last period
ED Diversions Achieved
1,467
Based on 35% attribution rate (conservative estimate)
Estimated Cost Avoidance
$586,800
At $400 per averted ED visit
CTAS Distribution
30-Day Trend
Top Presenting Complaints
| Rank | Category | Count | Share | Distribution |
|---|---|---|---|---|
| 01 | Respiratory | 892 | 17% | |
| 02 | Musculoskeletal | 841 | 16.1% | |
| 03 | Mental Health | 629 | 12% | |
| 04 | Gastrointestinal | 524 | 10% | |
| 05 | Cardiovascular | 419 | 8% | |
| 06 | Dermatological | 367 | 7% | |
| 07 | Genitourinary | 314 | 6% | |
| 08 | ENT | 262 | 5% | |
| 09 | Diabetes | 210 | 4% | |
| 10 | Paediatric | 157 | 3% |
English Triages
4,716
90.0% of total
French Triages
524
10.0% of total
After-Hours Usage
1,834
35% of all triages